ABOUT OUR SHIPPING
1. We provide worldwide shipping.
2. Your order will be processed around 48 hours before the official shipment. Deliveries can take 3-14 Days.
We cannot promise exact delivery times and we can't control delays caused by the postal service or the weather. If 21 days have passed, not including the processing time, please reach out to us and we will assist you as soon as possible.
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped directly from our warehouses and our staff will do whatever they can to ship the order out as fast as possible. Due to our popularity and traffic, please allow an estimated of 3-14 days for your order to arrive (varies from product to product). Please take note that due to many variables, these are only estimates and shipping can take shorter or longer than the given times.
WHAT HAPPENS IF MY ORDER GETS LOST OR STUCK?
Every single one of our orders are sent out with insured and premium shipping and handling. If an order gets stuck at customs, sent back, or even lost in the delivery process, we apologize. The postal service that we use, which is USPS when delivering to the United States, is out of our control. However, because packages are covered by our company's insurance, we will send you a brand new package with quicker shipping and full premium tracking, if possible. Please view our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
This highly depends on the country you live in. Most of the time there are no charges and no problems. However, the prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.